Converse Customer Feedback Guide | Survey

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Converse, a brand with a century-old legacy, values customer feedback. The survey is the perfect platform for shoppers to share their experiences.

This guide is aimed at helping you understand the ins and outs of this survey. From how to participate to understanding the benefits and addressing issues, this guide covers it all.

How to Participate in the Customer Survey

Embarking on the journey of customer feedback, it is paramount to understand how to participate in the survey. This survey is a bridge between Converse and its loyal customers, and through this, Converse aims to improve and evolve.

Eligibility and Pre-requisites:

To participate in the survey, you must meet certain criteria:

  • You should have made a recent purchase at a Converse store.
  • You need to retain the purchase receipt as it contains the code required for the survey.
  • The participant must be 18 years or older.
  • The participant must have a basic understanding of English or Spanish.

Steps to Participate:

  1. Open your web browser and type in
  2. You will land on the official Converse Customer Satisfaction Survey page.
  3. Choose the language you prefer; English or Spanish.
  4. Enter the store number, date of purchase, transaction code, and purchase amount, all of which can be found on your receipt.
  5. After entering the information, click “Start” to begin the survey.
  6. Answer the questions honestly. These will be regarding your experience during your visit to the Converse store.
  7. After completing the survey, enter your contact details.
  8. You will receive a confirmation code. Write it down on your receipt.

Tips for a Smooth Experience:

  • Ensure you have a stable internet connection.
  • Complete the survey within 7 days of your purchase to ensure that the code is valid.
  • Be honest and thorough in your answers.
  • Keep your receipt handy before starting the survey.

By participating in the survey, not only are you helping Converse to improve their services, but you are also entitled to rewards that can be availed on your next visit. In the next section, we will delve into the benefits of completing this survey.

Benefits of Completing the Survey

Completing the survey is not just a noble act of sharing your shopping experience; it also comes with perks and benefits. Converse, as a token of appreciation for the time and effort you put into filling the survey, offers various rewards.

Types of Rewards:

  1. Discount Coupons: Upon completion, participants are usually rewarded with discount coupons. These coupons can be used on the next visit to any Converse store. The discounts range from a fixed percentage off on the total bill or a buy-one-get-one offer on certain products.
  2. Entry into Sweepstakes: Sometimes, Converse offers an entry into sweepstakes as a reward for completing the survey. Winning the sweepstakes could mean substantial gift cards or exclusive Converse merchandise.
  3. Exclusive Updates and Offers: Being an active participant in the survey makes you a valued customer. As a result, Converse may keep you informed about upcoming sales, promotions, and exclusive offers.

How to Redeem Your Rewards:

  • Note down the code provided at the end of the survey on your receipt.
  • Present the code during your next visit to a Converse store.
  • Make sure to use it within the stipulated time frame, as the code may have an expiration date.

Advantages of Redeeming Rewards:

  • Savings: The direct benefit of redeeming the rewards is the saving. Whether it’s through discounts or special offers, it makes your next shopping experience at Converse more affordable.
  • Engagement with the Brand: Your engagement in the survey reflects your interest in the brand. This engagement is likely to be reciprocated by Converse through more personalized offers in the future.
  • Being Part of the Growth: By providing your feedback and using the rewards, you become a part of the brand’s growth. Your feedback might lead to new initiatives and improvements that benefit the customer base as a whole.

In conclusion, participating in the survey not only helps Converse in improving their services and products but also rewards you for your contribution. It’s a win-win for both parties.

Tips for Successfully Submitting Feedback on

Taking part in the survey is quite straightforward, but here are some tips to ensure that your feedback submission is successful and counts.

  1. Be Specific and Clear: When answering open-ended questions, be specific. Provide details about what you liked or disliked. This kind of feedback is more helpful to Converse as it points to specific areas of improvement.
  2. Avoid Biases: Do not let a single bad or good experience overshadow your overall experience. Be fair and balanced in your feedback.
  3. Use a Stable Internet Connection: To avoid any interruptions or loss of data while taking the survey, ensure your internet connection is stable.
  4. Don’t Rush: Take your time to read and understand each question properly before answering. Rushing through the survey can lead to mistakes or inaccurate feedback.
  5. Keep Your Receipt Handy: Your receipt contains all the information needed to start the survey. Keep it close to avoid wasting time looking for it.

Remember, honest and detailed feedback is invaluable to Converse. The company is looking for genuine insights from customers, and your participation plays a key role in this.

Understanding Converse’s Use of Data from Survey

Converse’s dedication to improving the customer experience is evident through the survey. But, have you ever wondered how Converse uses the data collected through these surveys? In this section, we’ll uncover the importance of your feedback and how it is utilized.

  1. Improving Product Quality and Variety: Your feedback regarding the products is critically analyzed. Converse uses this information to identify which products are well-received and which need improvement. It also helps them understand the kinds of products customers would like to see in the future.
  2. Enhancing Customer Service: Comments about the behavior of staff, checkout efficiency, or any other service-related aspect are taken seriously. Converse aims to provide an excellent shopping experience, and your feedback helps pinpoint areas of staff training and development.
  3. Optimizing Store Layout and Environment: Your input on the store’s ambiance, cleanliness, and layout enables Converse to create a more shopper-friendly environment. This may include reorganizing product displays, improving lighting, or ensuring cleanliness.
  4. Personalized Marketing and Promotions: By understanding customers’ preferences and shopping habits, Converse can create personalized marketing campaigns and promotions. This ensures that customers receive information and offers that are relevant to their interests.
  5. Strategic Decision Making: The aggregated data from the survey helps Converse in making strategic decisions, such as opening new stores, discontinuing underperforming products, or implementing new services.

Your contribution to the survey not only helps in short-term improvements but also plays a role in Converse’s long-term strategic planning.

Frequently Asked Questions About Survey

When participating in the survey, you may have questions or uncertainties. Here are some frequently asked questions and answers that could be helpful.

Is there a purchase necessary to participate?

  • Yes, a recent purchase and the receipt are necessary to participate in the survey.

What kind of questions are in the survey?

  • The questions mainly focus on your shopping experience, including product quality, customer service, store environment, and overall satisfaction.

Can I participate more than once?

  • Yes, but each participation requires a new purchase and a unique code from the receipt.

What should I do if the website is not working?

  • Check your internet connection, ensure that you are entering the correct web address, and try accessing it through a different browser. If it still doesn’t work, it might be temporarily down for maintenance.

Is my information safe?

  • Yes, Converse respects customer privacy and ensures that the information provided is used responsibly and safely.

How long does it take to complete the survey?

  • It usually takes 5-10 minutes to complete the survey.

Troubleshooting Issues While Accessing Survey

In case you face difficulties accessing or completing the survey, here are some troubleshooting steps.

  1. Check Internet Connection: Ensure that you are connected to the internet and that the connection is stable.
  2. Browser Compatibility: Try using a different browser or updating your current browser.
  3. Clear Cache and Cookies: Sometimes, browser data can cause loading issues. Clear the cache and cookies and then try again.
  4. Check Web Address: Make sure you have entered the correct web address,
  5. Contact Support: If none of the above steps work, contact Converse customer support for assistance.

Sharing Your Survey Experience with Friends

After successfully completing the survey, it’s a great idea to share your experience with friends and family. Encourage them to provide their feedback through the survey as well. This not only helps Converse but also contributes to an improved shopping experience for everyone. Share the steps, the rewards, and the importance of honest feedback. The more people participate, the more significant the impact!

In summary, your participation in the survey is vital for Converse. Through this comprehensive guide, you can now confidently complete the survey, avail the rewards, and contribute to the betterment of your favorite brand.