www.macys.com tellus survey: Share Your Opinion and Win Big

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Shopping experience is an essential aspect that shapes customer satisfaction, and large retailers like Macy’s understand this dynamic. That’s why the www.macys.com tellus survey plays a critical role in enhancing the Macy’s experience for every shopper.

Through this survey, we gather valuable insights from customers, allowing us to identify areas that need improvement. By participating in this survey, you provide essential feedback that aids Macy’s in making necessary adjustments, ensuring a more satisfying shopping experience.

We invite you to take part in this important process, and in doing so, contribute to a better shopping experience for all Macy’s customers.

Detailed Guide to Participating in the www.macys.com tellus survey

Participating in the www.macys.com tellus survey is a straightforward and rewarding process. The feedback collected from customers like you enables Macy’s to elevate its services and offerings. Below, we will delve into the specifics of the survey, guiding you through every step.

Requirements and Eligibility

To participate, you need to meet certain criteria. Let’s break down the essentials:

  • Age 18 or older
  • A recent receipt from a Macy’s store
  • Access to a computer, tablet, or smartphone
  • Basic understanding of English or Spanish

Note: Employees of Macy’s and their immediate family members are not eligible to participate in the survey.

Step-by-Step Guide to Taking the Survey

  1. Visit the Survey Website: Open your browser and navigate to www.macys.com tellus survey page.
  2. Enter the Survey Code: You’ll find the code on your recent Macy’s receipt.
  3. Choose Language Preference: English or Spanish are available options.
  4. Answer the Questions: Respond to each question honestly. Your genuine opinions are invaluable.
  5. Submit Your Responses: Complete the process by clicking the ‘submit’ button.

Information about Rewards and Incentives

Participation in the survey also comes with potential rewards. Here’s a glimpse at what you may receive:

Reward TypeDescription
CouponsDiscount coupons for your next purchase at Macy’s
Entry into SweepstakeA chance to win gift cards or other special Macy’s offers

Privacy and Use of Survey Data

We take the privacy of our participants seriously. Rest assured, your information will only be used to analyze and enhance the shopping experience.

  • Data Collection: We only gather the information necessary for the survey.
  • Data Usage: The information is exclusively used for improvement of services and products.
  • Data Protection: Stringent measures are implemented to ensure your data’s confidentiality.

Participation in the www.macys.com tellus survey is not just about expressing your thoughts; it’s an opportunity to contribute to something larger. Your insights can truly make a difference, providing a more enriched shopping experience for fellow customers. Will you join us in this crucial endeavor?

Understanding Macy’s Shopping Experience

Macy’s commitment to offering an unparalleled shopping experience is well-established. But how do we ensure that we meet the evolving needs and expectations of our diverse customer base? The answer lies in the continuous evaluation and improvement of our offerings, and that’s where the www.macys.com tellus survey comes into play.

Analysis of What the Survey Measures

We believe that your feedback holds the key to our success. The survey measures several critical aspects of your shopping experience:

  • Product Selection: Availability and variety of products
  • Customer Service: Helpfulness and friendliness of staff
  • Store Environment: Cleanliness, layout, and ambiance
  • Pricing and Discounts: Fairness and clarity of pricing and promotional offers

Impact of Customer Feedback on Macy’s

The feedback gathered through the survey is not merely information. It’s the voice of our customers that guides our actions. Here’s how:

  • Identification of Strengths: We recognize what we’re doing right.
  • Pinpointing Areas for Improvement: We identify what could be enhanced.
  • Tailoring Offerings: We adapt our products and services to meet your needs.
  • Implementing Changes: We apply what we’ve learned from you to make necessary modifications.

Note: Your honest feedback is vital in shaping a satisfying shopping experience for all.

Overview of Recent Improvements Made Based on Feedback

Based on customer feedback, several enhancements have been made:

AspectImprovement Made
Checkout ProcessStreamlined and more efficient
Staff TrainingEnhanced to offer better customer assistance
Product RangeExpanded in various categories
Store LayoutRedesigned for a more intuitive flow

Case Study: Examples of Changes Implemented

To further illustrate the power of your feedback, consider the in-store navigation. Many of our customers found it challenging to locate specific departments. Following this feedback:

  • We Introduced Signage: Clear and concise signs now guide the way.
  • We Redesigned Store Maps: Available both in-store and online for your convenience.
  • We Trained Our Staff: Ensuring they are equipped to guide you swiftly.

Our intention with the www.macys.com tellus survey is to keep the lines of communication open, ensuring that Macy’s continues to be a store that listens and adapts. Every piece of feedback adds a brushstroke to the bigger picture, painting a detailed portrait of what our customers need and expect. Will you lend your voice to this important conversation?

Tips and Strategies for Completing the www.macys.com tellus survey

Taking part in the www.macys.com tellus survey is more than just clicking through questions. It’s an opportunity for you to communicate with us about your experiences, insights, and observations. To ensure your feedback is constructive and beneficial, here are some essential tips and strategies.

How to Provide Effective Feedback

Providing quality feedback is an art form. How can you ensure that your voice is heard and understood? Here’s a breakdown:

  • Be Specific: Rather than generic comments, focus on specific examples.
  • Stay Relevant: Stick to the topic and the questions presented.
  • Be Honest: Your true opinions are what we seek.

Common Mistakes to Avoid in the Survey

While we value all feedback, some common pitfalls might hinder the effectiveness of your insights:

  • Rushing Through: Take your time to comprehend and answer each question.
  • Being Too Vague: Generalities won’t help us understand your exact concerns.
  • Ignoring Questions: Every question is designed to gather insights. Please address them all.

Note: The survey typically takes around 10 minutes to complete. Your careful attention to each question ensures the quality of your feedback.

Best Practices for Sharing Honest Opinions

Your honest opinions help us grow and improve. Here are some strategies:

  • Keep a Balanced Perspective: Share both positive experiences and areas where you think we can improve.
  • Use Clear Language: Simple and direct language makes your feedback more understandable.

Insights into the Use of Survey Data by Macy’s

We handle your feedback with the utmost care and consideration:

Analyzing TrendsIdentifying consistent patterns in customer feedback
Guiding ChangesInforming decisions on service enhancements
Ensuring QualityMaintaining standards across various locations and services

Your participation in the www.macys.com tellus survey is not merely a process; it’s a dialogue between us. By sharing your thoughts, feelings, and experiences, you provide us with a roadmap, guiding us towards excellence.

Are you ready to take part in this essential conversation? Your voice, coupled with our commitment, can help create a shopping experience that resonates with all our customers. Whether it’s a compliment or a suggestion for improvement, every word you share is a stepping stone towards a better Macy’s.


In the ever-evolving world of retail, our connection with our customers is the cornerstone of our success. The www.macys.com tellus survey bridges the gap between our offerings and your expectations, translating your voice into tangible actions.

We invite you to participate in this collaborative effort, as your insights shape our services, our products, and our commitment to excellence. Together, we can ensure that Macy’s continues to be a beacon of quality, responsiveness, and innovation.

Thank you for joining us in this meaningful dialogue. Your perspective makes us better.